Privacy Policy.

Found Online is a digital marketing and website business operated by William Studholme as a sole trader.

Found Online provides website development, search engine optimisation, local search, paid advertising and related digital services to businesses in the United Kingdom.

For data protection purposes, Found Online is the controller of the personal information described in this policy.

You can contact us:

• Telephone: 07515 422254
• Website: https://foundonline.co.uk/contact

We may collect and use:

• Your name
• Your business name
• Your telephone number
• Your email address
• Information you include in an enquiry, email, telephone call or WhatsApp message
• Information needed to provide services, prepare quotations, manage projects and issue invoices
• Records of our communications with you
• Technical information about visits to our website, where website analytics or security tools are used
• Access details or permissions you provide for websites, advertising accounts, analytics platforms, Google Business Profiles and other services we manage on your behalf

Please do not send passwords through our website enquiry form. Where access to an account is required, we will normally ask you to grant access through the provider's own authorised account-sharing system.

We collect personal information when you:

• Complete a form on our website
• Contact us by telephone, email or WhatsApp
• Ask us for a quotation
• Become a client
• Give us access to an account or service so that we can carry out work
• Interact with our website or advertising

We may also receive business contact information from public sources, referrals, existing clients and services such as Google Business Profile or Companies House.

We use personal information to:

• Respond to enquiries
• Review your website or online presence
• Provide quotations and recommendations
• Set up and deliver our services
• Communicate with clients about ongoing work
• Manage websites, advertising campaigns, analytics and local search accounts
• Process payments and maintain accounting and tax records
• Keep our systems and website secure
• Improve our website and services
• Establish, exercise or defend legal claims
• Send relevant marketing communications where permitted by law

We do not sell your personal information.

Under UK data protection law, we must have a lawful reason for using personal information.

We rely on:

• Steps before entering into a contract when responding to an enquiry, preparing a proposal or discussing potential work
• Performance of a contract when providing services to a client
• Legal obligation when maintaining tax, accounting and other legally required records
• Legitimate interests when administering the business, improving our services, protecting our systems, following up relevant business enquiries and maintaining appropriate records
• Consent where consent is legally required, including for certain marketing communications or non-essential website cookies

Where we rely on consent, you can withdraw it at any time.

We may share information with trusted service providers where necessary to operate the business or deliver work. These may include:

• Website hosting, database and form-processing providers
• Email, telephone and communications providers
• Accounting, invoicing and payment providers
• Website development and technical support providers
• Google and other advertising, analytics or search platforms when we manage these services
• Professional advisers, insurers, regulators or public authorities
• Contractors working under our instructions and subject to appropriate confidentiality requirements

We only provide the information reasonably necessary for the service concerned.

When we manage a client's website, advertising or analytics account, we may process information on that client's behalf. In those circumstances, the client will normally be the data controller and Found Online will act as its data processor.

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we require an appropriate legal safeguard. This may include UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.

We normally retain:

• Unsuccessful or general enquiries for up to two years after our last meaningful contact
• Client correspondence and project records for up to six years after the working relationship ends
• Contracts, invoices and accounting records for at least the period required by UK tax and accounting law
• Account access for only as long as it is needed to provide the agreed service
• Marketing preferences until you unsubscribe or object

We may keep information longer where reasonably necessary to resolve a dispute, comply with the law or establish or defend a legal claim.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Cookies are small files or pieces of information stored on your device when you visit a website.

Our website may use strictly necessary technologies for security, form submission and essential website operation. These do not require consent, but we will explain their purpose where they are used.

If we introduce analytics, advertising or other non-essential tracking technologies, they will not be activated until you have made an appropriate choice through our cookie controls.

Links to external services, including WhatsApp, may take you to another provider's website or application. That provider's own privacy and cookie policies will then apply.

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to processing based on legitimate interests
• Withdraw consent where we rely on consent
• Ask for certain information in a portable format
• Complain about how your information has been handled

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact us using the details at the beginning of this policy.

Please contact us first if you have a concern about how we use your personal information so that we have an opportunity to resolve it.

You also have the right to complain to the Information Commissioner's Office:

• Website: https://ico.org.uk/make-a-complaint/
• Telephone: 0303 123 1113

We may update this privacy policy when our services, suppliers or legal obligations change. The latest version will always be published on this page with its revision date.